- We hope you are happy with your purchases, but should you wish to return a product to us for any reason you may do so within 30 days of the date of receipt of the goods. This return period is extended to 23 January 2024 or 30 days from the date of receipt of the goods (whichever is the later) in respect of all purchases made between 17 November 2023 and 22 December 2023 EXCEPT LEBEK products to which the usual 30 day return period will apply.
- The item(s) must be returned in a saleable condition and with all labels (including swing/paper labels) attached as when the item was dispatched by us. NB removal of labels may result in a non refund of the price paid for the item(s) or a non exchange of the item(s). We will REFUND the price of the item(s) (but not the postage/shipping fee paid at time of purchase) OR we will replace/exchange the product (s), whichever you wish.
- You need to contact us before you return anything. We do not have a Returns Form and our products are mostly small enough for you to send by post. Proposed returns should be notified to us by email prior to sending the item(s)back to us .
- The cost of returning items and the safety of the goods is your responsibility until they reach our premises. A Proof of Postage certificate (available from the Post Office) and/or a tracking number from a reputable courier company is recommended. We advise that all goods returned to us should be insured in transit.
- NB Returns from non EU Countries: Customs Forms should be filled in carefully to avoid the the Postal Service or the Courier returning the item back to you. Please ensure that the goods are declared to be Returned Goods. Where possible, please use the original packaging in which you received the goods.
- Returns should be sent to
IRISH HANDCRAFTS LTD.
26 Patrick Street
Limerick V94 R2T1
REPUBLIC OF IRELAND
Telephone ++353 (0)61 415504
Please ensure that the sender’s name and address is clearly marked on the reverse of the parcel containing the returned item(s).
- We strongly recommend that you provide us with a Tracking Number as soon as you have dispatched the returned goods to us. In the absence of a Tracking Number we will be unable to trace goods held up in Customs or otherwise missing.
- If you wish to exchange/replace an item you will be responsible for the cost of shipping the replacement to you. We will quote you in advance for the cost of shipping exchange/replacement items.
- Returns and exchanges are dealt with as soon as possible after we receive them.